Privacy Policy

1. Introduction

Bike Loft ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and in our business dealings. This Privacy Policy explains our information practices, what types of information we collect, how we use it, and the choices you have regarding your personal information.

By accessing and using our website (https://bikeloft.in) and engaging with Bike Loft services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or submit inquiry forms
• Purchase Information: Details about bikes you're interested in, trade-in vehicles, and transaction preferences
• Communication Preferences: Your preferred method of contact and communication frequency
• Feedback and Reviews: Comments, testimonials, and feedback you provide about our services
• Document Information: Government-issued identification, proof of address, and other documents required for vehicle transactions

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Log Data: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages
• Device Information: Device type, unique device identifiers, and mobile network information
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience and remember your preferences
• Location Data: Approximate location based on IP address (not precise GPS tracking)

2.3 Information From Third Parties

We may receive information about you from third parties, including payment processors, vehicle history services, and analytics providers to enhance our services and verify information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: Processing bike inquiries, sales, trade-ins, and after-sales services
• Communication: Responding to your inquiries, providing customer support, and sending service-related updates
• Transaction Processing: Completing purchases, managing payments, and handling documentation
• Marketing and Promotions: Sending promotional offers, newsletters, and updates about new inventory (only with your consent)
• Website Optimization: Improving website functionality, user experience, and content
• Legal Compliance: Fulfilling legal obligations and regulatory requirements
• Fraud Prevention: Detecting and preventing fraudulent activities and unauthorized access
• Analytics: Understanding user behavior, traffic patterns, and preferences to improve our services

4. Data Security

Bike Loft takes data security seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmitted over the internet
• Secure password policies for employee accounts
• Limited access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Physical security measures to protect our facilities and documents
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide information at your own risk.

5. Third-Party Links and Services

Our website may contain links to third-party websites and services, including payment processors, social media platforms, and external forms. This Privacy Policy applies only to Bike Loft's website and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies of any third-party services before providing your information.

We use third-party services such as HubSpot for contact forms and communications. These services are bound by their own privacy agreements and data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. Cookies are small files stored on your device that help us identify you on return visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to display relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings and opt out of certain tracking activities. However, disabling cookies may affect your website experience.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Under applicable data protection laws, you may have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications and promotional materials
• Data Portability: Request your information in a structured, commonly used format
• Withdraw Consent: Withdraw consent for processing of your data

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

8. Information Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. The retention period depends on the type of information and the purpose for which we collected it:

• Customer Transaction Data: Retained for the duration of the business relationship and as required by law (typically 7-10 years)
• Contact Information: Retained until you request deletion or unsubscribe
• Website Analytics: Aggregated data retained for analysis; individual user data deleted after 90 days
• Marketing Communications: Retained until you unsubscribe

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account or service. If you believe a child has provided information to us, please contact us immediately.

10. International Data Transfers

Bike Loft operates primarily in India. Your information may be processed and stored in India in accordance with Indian data protection laws and regulations. By using our services, you consent to the processing of your information in India.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: